New systems or processes and the communication or training thereof can be challenging for any business. M4JAM jobbers were experiencing problems cashing out their money due to a lack of knowledge amongst tellers in retail stores across SA. Could the jobbers experiencing the problems be the ideal trainers for the job?
M4JAM created a solution that allowed them to reach all tellers faster and more cost-efficiently than any other method. M4JAM created new jobs designed to teach jobbers how to explain the cash-out process to tellers. This solution, that could reach every jobber wherever they were, was created in a few hours.
A solution was created and launched in 3 hours
Inbound complaints reduced from 280 per hour to just 3 within 24 hours