Directly engage with consumers in real time
Consumer insights are invaluable when it comes to managing your brand or product in a world that is always connected. How valuable is market research that lands on your desk six months after it was conducted? Is a panel in one location truly representative? Are you sure you are engaging with your real end consumer ?
At M4JAM, we gather opinions in real time – and the proof is in the live dashboards allowing you to see responses as and when they’re recorded. What’s more, interviewer bias is negated and you can drill down to the areas and demographics you want to target because we’re location based with a wide geographic and demographic spread. More importantly you can be sure of accurate responses because our jobbers are only paid for acurate highly quality work approved by you.
All this at a fraction of the price of traditional research, done in real time.
Deliver just-in-time micro training
So you’ve come up with a new product or business process set to revolutionise customer service and drive sales through the ceiling. The only problem is not all your staff attended training or saw that all important email, leaving your customers disappointed and confused by the mixed sales messages.
That doesn’t have to be your reality. All you need is to deliver the right training to the right person at the time, through the medium that they are most receptive to – and that’s where M4JAM’s micro training comes in.
Get our jobbers to educate your staff about the changes or, if you’re really proactive, get your staff to use M4JAM to train themselves. Tracking their performance and compliance in real time while rewarding and incentivising those that deserve it most.
Influence the moment of purchase
Sometimes a brand or products just needs a little help to get moving. It’s about creating awareness and advocacy so that it becomes first option rather than an after thought.
Traditional brand activations are costly, largely untargeted and can take time to execute – and more often than not give you a limited return.
Brand activations with M4JAM are different. Jobbers play an active role in the activation by being directed to complete a set of tasks pertaining to your brand. Not only does this process make them aware of your brand, but they become invested in the success of the activation while giving their opinion. The opportunity is yours to gather the insights and build on this momentum with your own private panel of loyal jobbers.
After all, its your community of real customers, doing real activities, giving you real time feedback.
Get real time feedback from your customers on the ground. Now you can solve problems, not react to reviews.
Happy customers are good for business. In the retail space, a major part of this is the environment you create and the customer service that defines you. How many customers really tell you what they think?
Mystery shopping is not be a new phenomenon, but M4JAM has turned the concept on its head. No longer do you have to rely on focus groups, interviewers or outdated in-store response forms to get important shopper insights. With us, you can create your own always on panel of jobbers giving you real time insights about their shopping experience.
Imagine being able to instantly implement new product or customer service training interventions, changing the way your shop operates, adapting to hyper local market dynamics so that your customers see a real difference during their visit.
Gather real time photos, ratings and maps of your merchandising.
What happens when your merchandisers leave the store? Are your brands displayed and stocked correctly at the right price? Are you measuring the success of your promotional campaign without knowing if there are stock shortages? There may be auditors in place to keep an eye on things – but who’s auditing the auditor? Weekly, daily or hourly merchandising audits are a thing of the past.
M4JAM offers real-time, always-on monitoring of your stock. You simply engage with our community of jobbers whilst they are going about their daily shopping routines and ask them to answer a few easy questions, scan a QR code or snap a photo. It’s the simplist way to conduct price, stock and display audits giving you a real time monitoring process.
Direct your customers to the right business location
When GPS co-ordinates are incorrect it is inconvenient for your customers trying to find your business. But more than that, each time a customer can’t find you, you’re losing money and market share. By employing a full time fieldforce to validate your GPS co-ordinates or credentials is costly and time consuming.
M4JAM is the one of only four mapping companies in the world that can legally enable jobbers to accurately gather and validate geographical co-ordinates with 100% accuracy.
Our value is that we provide you with an on-demand workforce right where you need them to be. We’re sending out a life raft to that lost store in the Atlantic by getting jobbers in the vicinity to grab their smart phones, visit your store and validate its location.